Influence Skills & Communication
The Influence Skills & Communication course is designed for professionals seeking to strengthen their skills and solve common workplace challenges. It combines theory and practice to ensure participants can apply knowledge directly in their organizations.
**Learning Objectives:**
• Understand the fundamentals and practical applications of the topic.
• Develop problem-solving skills for recurring business challenges.
• Apply tools and methods that improve efficiency and results.
• Promote sustainable improvements in processes and teams.
Público-objetivo
Professionals who want and/or need to develop.
Requisitos
There is no prerequisite
Duracíon
Variable
Formatos
In-person and OnlineContenido
**Structure:**
• Understand the influence situation
• Understand the person to be influenced
• Mandatory vs Desired: Where should I focus
• Knowing the Other person: communication styles and preferences (use of Action vs Guidance Matrix)
• People profiles and how to act towards each profile.
• Experience Exchange among the participants about their preferences and impact on communication and relationship with other people
• Golden Rule vs Platinum Rule
• How to influence people: worry circle vs influence, communication triangle “Listen – Speak – Reflect”, “Push x Pull x Walk Away” strategy
• Individual Action Plan: how to improve the communication and interaction with people?
**Workload:** 8 hours in person or 2 sessions of 4 hours for ZOOM/TEAMS groups
**Pre-work****:** Pre works on SETA’s virtual platform