Kaizen Events and Customer & Employee Journey Design
Objective:
Seta Desenvolvimento Gerencial has been working with its consultants to conduct short-term improvement projects with an impact on the client - Kaizens. Not only do we conduct the Kaizens, but we train the client's facilitators so that they feel prepared to conduct future projects in the short term.
Seta helps from the identification of the best projects to be conducted according to the client's main objectives, to the formation of the team, conducting the project and implementing post-Kaizen actions, demonstrating the gains for the organization.
Most commonly used techniques:
- Kaizen (Lean Events): Identification of waste (8Ds) and a strong focus on improving existing processes.
- Design Sprint (Eventos de Design Thinking): Building Journeys to improve the experience of those who use your services, processes or products and/or to create new solutions.
Work plan:
• Awareness-raising talk for managers (2 to 4 hours).
• Consultancy to define and prioritize processes (1 to 2 days).
• Soft Skills Training (1 day - Developing situational leadership, change management and influencing skills).
• Hard Skills Training (1 day - quality tools and Lean/Kaizen or Design Thinking mental/methodological model).
• Kaizen Event (6 to 10 days) or Design Event (2 to 6 days). In this module we work together with the participants to map processes, define/create indicators, analyse, prioritize and jointly implement actions or agile implementation management.
Note: SETA customizes the execution of this service to the needs of each company; it is possible to contract the complete service or specify the module(s) of interest.
Where else do we perform?
CMA-CGM, Banco BMG, Grupo Jacto, DASA, Hospital Sírio Libanês, Banco Fibra, Usina Coruripe, CIP, Energisa
Seta Desenvolvimento Gerencial has been working with its consultants to conduct short-term improvement projects with an impact on the client - Kaizens. Not only do we conduct the Kaizens, but we train the client's facilitators so that they feel prepared to conduct future projects in the short term.
Seta helps from the identification of the best projects to be conducted according to the client's main objectives, to the formation of the team, conducting the project and implementing post-Kaizen actions, demonstrating the gains for the organization.
Most commonly used techniques:
- Kaizen (Lean Events): Identification of waste (8Ds) and a strong focus on improving existing processes.
- Design Sprint (Eventos de Design Thinking): Building Journeys to improve the experience of those who use your services, processes or products and/or to create new solutions.
Work plan:
• Awareness-raising talk for managers (2 to 4 hours).
• Consultancy to define and prioritize processes (1 to 2 days).
• Soft Skills Training (1 day - Developing situational leadership, change management and influencing skills).
• Hard Skills Training (1 day - quality tools and Lean/Kaizen or Design Thinking mental/methodological model).
• Kaizen Event (6 to 10 days) or Design Event (2 to 6 days). In this module we work together with the participants to map processes, define/create indicators, analyse, prioritize and jointly implement actions or agile implementation management.
Note: SETA customizes the execution of this service to the needs of each company; it is possible to contract the complete service or specify the module(s) of interest.
Where else do we perform?
CMA-CGM, Banco BMG, Grupo Jacto, DASA, Hospital Sírio Libanês, Banco Fibra, Usina Coruripe, CIP, Energisa