Content
**Structure:**
• Define constructive vs destructive conflicts
• 5 modes of conflict management (Thomas Killmann)
• TKI model self assessment
• 5 styles of conflict management (Competition, Collaboration, Commitment, Distancing (Denial) & Concession (adaptation)
• Risks of the abusive use of each style
• Group exercise: pros & cons of each conflict management mode
• Individual Action Plan
**Pre-Work:** not applicable