The Conflict Management course is designed for professionals seeking to strengthen their skills and solve common workplace challenges. It combines theory and practice to ensure participants can apply knowledge directly in their organizations. **Learning Objectives:** • Understand the fundamentals and practical applications of the topic. • Develop problem-solving skills for recurring business challenges. • Apply tools and methods that improve efficiency and results. • Promote sustainable improvements in processes and teams.

Público-Alvo

Professionals who want and/or need to develop.

Requisitos

There is no prerequisite

Workload

Variable

Formatos

In-person and Online

Content

**Structure:** • Define constructive vs destructive conflicts • 5 modes of conflict management (Thomas Killmann) • TKI model self assessment • 5 styles of conflict management (Competition, Collaboration, Commitment, Distancing (Denial) & Concession (adaptation) • Risks of the abusive use of each style • Group exercise: pros & cons of each conflict management mode • Individual Action Plan **Pre-Work:** not applicable