The Constructive/Assertive Communication course is designed for professionals seeking to strengthen their skills and solve common workplace challenges. It combines theory and practice to ensure participants can apply knowledge directly in their organizations. **Learning Objectives:** • Understand the fundamentals and practical applications of the topic. • Develop problem-solving skills for recurring business challenges. • Apply tools and methods that improve efficiency and results. • Promote sustainable improvements in processes and teams.

Público-Alvo

Professionals who want and/or need to develop.

Requisitos

There is no prerequisite

Workload

Variable

Formatos

In-person and Online

Content

Structure: Active Constructive Communication (ACR) • Understand the effective communication model: “think, feel, believe, and do“ • Understand the 4 elements and how they are combined to have a more assertive communication          - Constructive Active Response          - Destructive Active Response          - Constructive Passive Response          - Destructive Passive Response • Group exercises to practice key elements