Content
**Structure:**
• Discussions and Reflections on the World in change (video : Did you know 2020?)
• Volume/Speed/Change/Technology
• V.U.C.A. x B.A.N.I. World
- Relationship with our customers: Satisfaction or Delight?
• Desired Behaviors for Leaders
• Complex & Complicated Environments
- Difference between “complexity and complicated” and the adequate behaviors,
- Cynefin framework
- Influence between peers (“viral change”)
- Agile Principles (form of leading projects faster and with more collaboration)
**Pre-Work****:** not applicable
**Workload:** 4 hours