Content
**Structure:**
• Matrix Mapping and roles identification
• Multiple influence methods: Golden and platinum rules, communication styles, diversity, and culture customs
• Techniques for effective communication: active listening, ACR (Active Constructive Response)
• Techniques for collaboration
• Strategies for conflict resolution
• RACI Matrix for decision making
• Operating Mechanisms and rituals
**Format:** round tables, groups of 4-5 people
**Pre-Work****:** not applicable
**Duration:** 8 hours
**Maximum number of participants:** 20 people