Process Improvement
The Process Improvement course is designed for professionals seeking to strengthen their skills and solve common workplace challenges. It combines theory and practice to ensure participants can apply knowledge directly in their organizations.
**Learning Objectives:**
• Understand the fundamentals and practical applications of the topic.
• Develop problem-solving skills for recurring business challenges.
• Apply tools and methods that improve efficiency and results.
• Promote sustainable improvements in processes and teams.
Público-Alvo
Professionals who want and/or need to develop.
Requisitos
There is no prerequisite
Workload
Variable
Formatos
In-person and OnlineContent
**Structure:**
• Introduction
• DMAIC Flow (Definition, Measurement, Analysis, Implementation, Control)
• Definition: Introduction; Project identification; identification of customer needs (VOC/ VOB); definition of metrics and Project scope (SIPOC); Project contract
• Measurement: Introduction; process map; fishbone diagram; cause & effect matrix; effort vs impact matrix
• Analysis: Introduction; basic charts: Pareto, Box Plot, Scatter Plot, and Trend Analysis
• Implementation: Introduction; 5W2H; management change
• Control: Introduction; process control system; error proof devices; standardization of processes