Process Mapping and Routine Management
The Process Mapping and Routine Management course is designed for professionals seeking to strengthen their skills and solve common workplace challenges. It combines theory and practice to ensure participants can apply knowledge directly in their organizations.
**Learning Objectives:**
• Understand the fundamentals and practical applications of the topic.
• Develop problem-solving skills for recurring business challenges.
• Apply tools and methods that improve efficiency and results.
• Promote sustainable improvements in processes and teams.
Requisitos
There is no prerequisite
Workload
8 hours
Formatos
In-person and OnlineContent
Basic Structure:
INTRODUCTION
• Concepts of Operating Excellence and Process view (inputs and outputs)
• Indicator concept
**Routine management**
• The seven steps of Routine management:
1 – Define basic processes under the department responsibility;
2 – Establish the Process General View (SIPOC)
3 – Draw the current process (Process Maps as is and to be)
4 – Define control points and key indicators – sight management;
5 – Define follow up meetings and indicators monitoring;
6 – Implement problem solution methodology (MASP);
7 – Lead continuous improvement to processes that are not meeting customer requirements.
• Process Standardization / Procedures
**Workload****:** 8 h.
**Pre-Work:** Prepare topics to be worked in class
**NOTE:** No need for computer use
* The participants are divided into groups and each group will select a topic to be worked.