Content
**Structure:**
• Exercise: “The Spider Web“
• The main role of a leader: make his/her employees even better
• Difference between Coaching x Mentoring
• In which situations should we use each approach
• Identify the opportunities to lead conversations in the “coaching” or “mentoring” format
• The importance of “know how to listen”
• Concept of “inside out” vs “from the inside out”
• Identify areas of strengths and opportunities how to develop as a coach/mentor
• Ask the right questions
• Feedback – E.O.I Model
• Communication during the coaching process
• “ Peer Consulting “ – helping your peers to improve their team skills
**Pre-Work****:** Read of articles and 2-3 videos (5 minutes each) on Seta’s virtual platform – Management Development
**Duration:** 8 hours