Contenido
**Basic Structure:**
**INTRODUCTION**
• Continuous Improvement and business management
• Improvement Flow (Define > Understand > Change > Control)
• View of Processes Y=f(x)
• Lean Definition
• Lean implemented in the IT area
• Value definition
• The 8 Lean wastes
• 1st Round of simulated exercise/case
**Define**
• Identify the needs of the customers – voice of customer (VOC)
• Indicators definition – indicator and goal
• Business Case – “Elevator Pitch”
• Scope Definition – SIPOC
• A3 – Formalization of improvement project
• Implementation of tools of simulated exercise/case
**Understand**
• Process Map (flowchart)
• Value Stream Map
• Activities that add value/ do not add value/ Process Requirements, Takt time
• Cause & effect Diagram (Fishbone)
• 5 Why’s
• Cause & Effect Matrix
• Effort vs Impact Matrix
• Basic Charts (Pareto)
• Implementation of tools from simulated exercise
**CHANGE **
• Creation of Action Plans – 5W2H
• Introduction to methodologies for Project management/ execution (Agile, Scrum, Kaizen)
• Implementation of tools from simulated exercise/ case
• 2nd Round of simulated exercise/caseCONTROL
• Process Control System
• Poka-yoke – Error Proof Devices
• Process Standardization (routine management/ operating meetings)
• Kanban/Yamazumi
**Workload****: **16 Hours
**Pre-Work:** Not available
**NOTE:** No need for computer use